Cancellation Policy

✅ Order Cancellation Before Shipping

• You can cancel your order within 12 hours of placing it.
• To cancel, go to the My Orders section or contact our customer support.
• Once canceled, the refund will be processed as per our refund policy below.

🚚 Order Cancellation After Shipping

• Once the order has been shipped, cancellation is not possible.
• However, you can refuse the package at the time of delivery.

💳 Refund Policy for Canceled Orders

• All refunds will be credited to your Franklook Wallet only.
• The refunded amount in your Franklook Wallet will be valid for 3 months from the date of refund.
• The wallet balance can be used for future purchases on Franklook.
• COD Orders: Since no payment is made in advance, no refund is applicable.